Job Description
Are you ready to lead a high-impact team? Apex Solutions is seeking a dynamic Weekend Operations Manager to join our growing workforce in Dallas, Texas. We offer an immediate start for candidates who are ready to make an impact immediately. This is a full-time position designed for individuals who thrive in fast-paced environments and are committed to excellence.
In this role, you will oversee critical weekend operations, ensuring seamless service delivery and exceptional customer satisfaction. You will act as the bridge between our support teams and executive leadership, driving efficiency and morale during high-volume periods.
Why Join Us?
• Immediate Start: Onboarding begins as soon as this week.
• Competitive Pay: Earn between $50k - $70k depending on experience.
• Growth Opportunities: Clear pathway to full-time management roles.
Responsibilities
- Supervise and lead the weekend operations team, ensuring all staff are trained and productive.
- Monitor key performance indicators (KPIs) and service metrics to identify areas for improvement.
- Handle complex customer escalations and complaints with a focus on resolution and retention.
- Conduct daily briefings and end-of-shift reviews to align the team on goals.
- Ensure strict adherence to company policies, safety protocols, and quality standards.
- Collaborate with the weekday management team to strategize operational improvements.
Qualifications
- Minimum of 2 years of experience in customer service, operations, or team leadership.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Strong verbal and written communication skills with a professional tone.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to remain calm and professional under pressure during high-volume periods.
- High school diploma or equivalent required; Bachelor’s degree preferred.