Job Description
We are looking for a dedicated and energetic Weekend Operations Specialist to join our rapidly growing team in Charlotte, NC. This is a fantastic opportunity for those seeking an Immediate Start with a reliable Full-Time schedule. We support clients across North Carolina and Georgia, making this a key role in our regional operations.
In this role, you will be the first point of contact for our valued customers, ensuring their weekend inquiries are resolved with speed and empathy. You will work a rotating Weekend Shift (Saturday and Sunday) but enjoy a stable, full-time commitment with comprehensive benefits.
Why Join Us?
- Immediate Start Available: Don't wait to begin your career.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Stable Schedule: Consistent weekend shifts with no night work.
- Modern Environment: Work in a state-of-the-art facility in the heart of Charlotte.
Responsibilities
- Manage a high volume of inbound customer support tickets via phone and email during weekend shifts.
- Resolve product inquiries and technical issues efficiently while maintaining a high first-contact resolution rate.
- Document all customer interactions and issue resolutions accurately in the CRM system.
- Collaborate with the weekday support team to ensure seamless continuity of service for clients across North Carolina and Georgia.
- Adhere to all company policies, procedures, and quality assurance standards.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous customer service experience in a call center or retail environment is highly desired.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong verbal communication skills and a professional telephone manner.
- Proficiency with computers and ability to navigate multiple software applications simultaneously.
- Ability to remain calm and professional under pressure in a fast-paced environment.