Job Description
Are you ready to jumpstart your career with an immediate start? We are urgently hiring for our Weekend Operations Team in Philadelphia, PA.
Apex Digital Solutions is a fast-growing technology firm seeking dedicated professionals to join our support staff. This role offers a competitive hourly rate, flexible weekend scheduling, and the opportunity to work in a dynamic, high-conversion environment. If you have a strong work ethic and excellent communication skills, we want to hear from you today.
Responsibilities
- Manage Weekend Inquiries: Handle incoming customer support tickets and operational requests efficiently during weekend shifts.
- Data Accuracy: Update and maintain our CRM databases with precise customer information and transaction details.
- Issue Resolution: Troubleshoot and resolve technical or logistical issues promptly to ensure high customer satisfaction scores.
- Team Collaboration: Coordinate with the Monday-Friday operations team to ensure seamless workflow handovers.
- Process Improvement: Identify areas for efficiency within the weekend shift operations and propose solutions.
- Compliance Monitoring: Adhere strictly to company policies and safety protocols during all shift operations.
- Reporting: Generate and submit end-of-shift reports to the operations manager.
Qualifications
- Availability: Must be available to work weekends (Saturday & Sunday).
- Experience: Previous experience in customer service, operations, or logistics is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Proficiency with Microsoft Office Suite and basic computer navigation.
- Reliability: A proven track record of punctuality and dependability.
- Education: High School Diploma or GED equivalent required.