Job Description
Are you seeking a rewarding career with a dynamic team? Apex Support Solutions is expanding our workforce and looking for enthusiastic individuals to join our Weekend Shift Call Center in Illinois. We are proud to offer comprehensive Paid Training for all new hires, meaning no prior call center experience is required to get started.
Our mission is to deliver exceptional customer experiences. As a representative, you will be the voice of our brand, helping clients resolve issues and find solutions. We value dedication and offer a supportive environment for career growth. Whether you are based in Oklahoma City or anywhere across Illinois, we are looking for team players ready to excel.
What You Will Do:
- Manage a high volume of inbound and outbound calls during weekend shifts.
- Assist customers with inquiries regarding products, services, and account details.
- Resolve customer complaints and issues with patience and professionalism.
- Document interactions accurately in our CRM database.
- Collaborate with the support team to improve service quality.
Requirements:
- High school diploma or GED equivalent.
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work weekends (Saturday and Sunday) on a full-time schedule.
- Reliable internet connection and private workspace (for remote options).
Responsibilities
- Answer incoming calls and emails promptly and professionally.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Process service requests, track orders, and update customer accounts.
- Escalate unresolved issues to supervisors or technical teams when necessary.
Qualifications
- Previous customer service experience is a plus but not required.
- Must be available to work weekends.
- Must be authorized to work in the United States.
- Must be 18 years of age or older.
- Ability to remain calm under pressure and de-escalate difficult situations.