Job Description
Join our dynamic team as a Weekend Shift Customer Service Lead in Minneapolis! We're seeking energetic professionals to deliver exceptional customer experiences during high-traffic weekend hours. This immediate hire opportunity offers competitive pay, flexible scheduling, and a supportive environment perfect for work-life balance. Enjoy weekends off while making a meaningful impact in our vibrant community.
As a Weekend Shift Lead, you'll mentor team members, resolve complex customer issues, and ensure seamless operations. We provide comprehensive training and growth opportunities for dedicated individuals who thrive in fast-paced settings. Ready to start your weekend career journey? Apply today!
Responsibilities
- Lead weekend customer service team during peak hours
- Resolve escalated customer inquiries with empathy and efficiency
- Train new staff on service protocols and company standards
- Monitor inventory and operational readiness for weekend shifts
- Collaborate with managers to optimize weekend workflows
- Document customer feedback and service trends
- Maintain a clean, organized, and welcoming environment
Qualifications
- 2+ years customer service or team lead experience
- Proven ability to work independently and make decisions
- Excellent verbal and written communication skills
- Flexible availability for weekend shifts (Fri-Sun)
- Basic proficiency with CRM and POS systems
- High school diploma or equivalent required
- Ability to stand for extended periods
- Valid Minnesota driver's license preferred