Job Description
We're urgently seeking energetic Weekend Shift Customer Service Representatives to join our Dallas team immediately! This is a high-impact role supporting our growing client base with exceptional service. Enjoy competitive pay, flexible weekend schedules (Saturday/Sunday), and a vibrant work environment. If you're a people person ready to hit the ground running, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, order discrepancies, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain service quality metrics (CSAT, resolution time)
- Support weekend inventory and order processing tasks
- Participate in weekend team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work independently during weekend shifts
- Positive attitude under pressure
- Flexibility to cover additional weekend hours as needed