Job Description
Join FlexShift Solutions and transform your weekends into extra income! We're seeking energetic Weekend Shift Customer Service Representatives in Houston, TX to deliver exceptional support while enjoying flexible scheduling. Perfect for students, side hustlers, or anyone seeking supplemental earnings without weekday commitments. Our competitive hourly rates and supportive team environment make this your ideal opportunity to boost your bank account while gaining valuable experience.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Process transactions and resolve billing issues using proprietary CRM systems
- Document interactions and maintain accurate case records in compliance protocols
- Collaborate with weekday teams to ensure seamless service continuity
- Meet/exceed performance metrics including customer satisfaction scores
- Participate in weekend team huddles and training sessions
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience preferred
- Strong verbal/written communication skills in English
- Proficient with Microsoft Office and web-based tools
- Reliable weekend availability (Saturday/Sunday 8am-6pm)
- Ability to work independently in fast-paced environment
- Basic math skills for transaction processing
- Positive attitude with problem-solving mindset