Job Description
Are you looking for a stable position with a great work-life balance? Premier Logistics Solutions is currently seeking dedicated individuals to join our dynamic team for our Weekend Operations. We pride ourselves on delivering exceptional service and value to our clients, and we need reliable team members to help us maintain that standard.
As a Weekend Shift Representative, you will play a crucial role in ensuring our customers have a seamless experience during the weekend. You will work closely with our weekday teams to resolve inquiries and process orders efficiently. This is an excellent opportunity for those who prefer working Friday through Sunday and want to start their workweek ahead of the crowd.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr)
- Comprehensive health benefits package
- Paid training and professional development opportunities
- Employee recognition programs and bonuses
- Modern office environment with a supportive culture
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process customer orders, returns, and exchanges accurately and efficiently within the timeframe.
- Update and maintain customer records in the CRM database to ensure data integrity.
- Collaborate with the weekday support team to transfer critical issues and ensure continuity of service.
- Adhere to all company policies, procedures, and quality standards.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Must be available to work Saturdays and Sundays on a rotating schedule.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to remain calm and professional in high-pressure situations.