Job Description
We are Urgently Hiring for reliable and friendly individuals to join our Weekend Shift team in Wichita, KS. This is a fantastic opportunity for those seeking flexible weekend hours without sacrificing a competitive income.
As a Weekend Support Specialist, you will play a critical role in our operations, ensuring our customers receive top-tier assistance during their peak shopping and service times. We value a professional work environment and offer ongoing training to help you succeed.
Responsibilities
- Manage incoming customer inquiries and complaints with patience and professionalism.
- Process transactions, returns, and exchanges accurately during the weekend rush.
- Update customer accounts and maintain detailed records in the database.
- Collaborate with the weekday team to ensure seamless service transitions.
- Identify customer needs and suggest appropriate solutions or products.
- Adhere to all company policies, safety standards, and operational procedures.
- Perform light administrative tasks and data entry as required.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but we offer training for the right candidate.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Strong verbal communication and active listening skills.
- Proficient with computer systems and basic office software.
- Ability to work well in a fast-paced, high-volume environment.
- Must pass a background check.