Job Description
Join Our Weekend Team in Austin!
PrimeTech Solutions is seeking a Weekend Shift Customer Service Specialist to deliver exceptional experiences while our clients enjoy their weekends. This role offers competitive pay, flexible scheduling, and a dynamic team environment. If you thrive in fast-paced settings and value work-life balance, apply today!
What We Offer:
- Competitive hourly pay ($18-$24)
- Weekend shift premium pay
- Comprehensive training program
- Opportunities for advancement
- Modern Austin workspace with amenities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues for enterprise clients
- Document cases accurately in CRM system
- Collaborate with weekday teams for seamless handovers
- Meet/exceed weekly performance metrics
- Contribute to weekend team improvement initiatives
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Excellent communication skills
- Ability to work independently
- Weekend availability (Sat/Sun 8am-6pm)