Job Description
Join Urban Retail Solutions as a Weekend Shift Customer Service Specialist and become the face of our premium retail experience in downtown Boston! We're seeking energetic professionals to deliver exceptional service during our busiest weekend hours while enjoying flexible scheduling. Perfect for students, parents, or anyone seeking work-life balance. Why You'll Love This Role: Competitive hourly pay, free downtown parking, employee discounts, and a vibrant team culture focused on growth and recognition. Our weekend shifts (Fri-Sun) offer consistent schedules with no overnight or holiday obligations.
Responsibilities
- Deliver exceptional customer service across all touchpoints (in-store, phone, digital)
- Process transactions accurately using POS systems while maintaining cash accountability
- Resolve customer inquiries and complaints with empathy and efficiency
- Collaborate with weekend team to maintain visual merchandising standards
- Support inventory management through cycle counts and stock replenishment
- Train on new product launches and seasonal promotions
- Contribute to weekend sales targets through upselling and relationship building
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service or retail experience preferred
- Proficiency with POS systems and basic MS Office applications
- Exceptional communication and conflict resolution skills
- Ability to work independently and as part of a fast-paced team
- Weekend availability (Friday, Saturday, Sunday) with flexible scheduling
- Basic math skills and attention to detail