Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist at FlexiCare Solutions! We're seeking energetic professionals to deliver exceptional support during weekends with flexible scheduling options. This role is perfect for individuals seeking work-life balance while making a meaningful impact.
Our Raleigh-based office offers a collaborative environment where your contributions directly shape customer experiences. Enjoy competitive compensation, comprehensive training, and opportunities for career advancement. Apply today to join a company that values flexibility and professional growth!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues and escalate concerns to appropriate teams when necessary
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Contribute to weekend team performance metrics and quality standards
- Provide product knowledge support to customers and internal stakeholders
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexibility to work Saturdays and Sundays (6 AM - 2 PM or 2 PM - 10 PM)