Job Description
Join our award-winning team at Coastal Connect Solutions! We're seeking a Weekend Shift Customer Service Specialist to deliver exceptional experiences while enjoying a flexible schedule in Virginia Beach's vibrant coastal community. This role offers competitive pay, comprehensive training, and the opportunity to make a real impact on our clients' satisfaction.
As a cornerstone of our weekend operations, you'll be the friendly voice that transforms inquiries into loyalty. Our modern office features ocean views, collaborative spaces, and state-of-the-art technology to support your success. We pride ourselves on fostering a culture of recognition and growth – your contributions won't go unnoticed!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels with professionalism and empathy
- Resolve billing, technical, and service-related issues using our proprietary CRM system
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Maintain detailed customer interaction records and update information in real-time
- Identify upsell opportunities and contribute to weekend revenue targets
- Adhere to strict compliance protocols and data security standards
- Participate in weekend team huddles to share insights and best practices
Qualifications
- Minimum 1 year customer service experience in high-contact environments
- Exceptional verbal and written communication skills
- Proficiency with CRM platforms and Microsoft Office Suite
- Ability to multitask effectively during peak weekend hours
- Strong problem-solving skills with a solutions-oriented mindset
- Flexibility to work Saturdays and Sundays (8 AM - 8 PM shifts)
- High school diploma or equivalent; associate's degree preferred
- Positive attitude and commitment to creating memorable customer experiences