Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist in Washington, NC! We're seeking a dedicated professional to deliver exceptional support during weekends while maintaining a healthy work-life balance. Enjoy flexible scheduling, competitive compensation, and a supportive environment focused on growth and recognition. If you thrive in fast-paced settings and excel at problem-solving, this role is your opportunity to shine while enjoying your weekdays off.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using established protocols
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with weekday teams to ensure seamless customer handoffs
- Meet or exceed performance metrics including response times and satisfaction scores
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible availability including Saturdays and Sundays
- Basic technical troubleshooting knowledge