Job Description
Join Urban Solutions Group as a Weekend Shift Entry-Level Customer Specialist in Washington DC! We're seeking motivated individuals to deliver exceptional service during flexible weekend hours. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment. Grow your career while making a meaningful impact in our community.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer issues
- Support weekend operational activities including inventory management and quality checks
- Adhere to company protocols and maintain strict confidentiality standards
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong written and verbal communication skills
- Ability to work flexible weekends (Saturday/Sunday shifts available)
- Basic proficiency with Microsoft Office Suite and customer service software
- Exceptional problem-solving and conflict resolution abilities
- Positive attitude and commitment to customer satisfaction
- No prior experience required - comprehensive training provided