Job Description
Are you looking for a rewarding career with a competitive edge? Apex Logistics & Support is currently seeking dedicated professionals to join our expanding team for our Weekend Shift Full Time roles in Baltimore. We pride ourselves on delivering exceptional service and providing a supportive work environment where you can thrive.
In this role, you will be the face of our company, ensuring our clients receive top-tier support during peak weekend hours. We offer a modern workspace, comprehensive benefits, and the flexibility you need to balance your work and life.
Responsibilities
- Manage High-Volume Inquiries: Professionally handle a high volume of customer calls, emails, and live chats.
- Resolve Issues: Investigate and resolve customer complaints or technical issues efficiently to ensure high satisfaction scores.
- Data Management: Accurately input and update customer information and transaction records into our database systems.
- Team Collaboration: Work closely with team leads and colleagues to streamline processes and share best practices.
- Quality Assurance: Monitor call logs and service interactions to ensure compliance with company standards and policies.
- Feedback Loop: Communicate customer trends and feedback to management to help drive continuous improvement.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1 year of experience in customer service or call center operations.
- Schedule: Must be available to work full-time weekends (Saturday and Sunday).
- Skills: Excellent verbal communication and active listening skills.
- Tools: Proficiency in Microsoft Office Suite and CRM software is a plus.
- Attitude: A proactive problem-solver with a positive, customer-first mindset.