Job Description
Join our award-winning team as a Weekend Shift Customer Service Specialist in Fort Worth! We're seeking dedicated professionals who thrive in flexible weekend schedules while delivering exceptional service. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your work-life balance is prioritized. This full-time role offers the perfect blend of structure and flexibility for those seeking weekend-focused careers.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 98% satisfaction rate
- Process orders and resolve billing issues with precision
- Maintain accurate customer records in Salesforce CRM
- Collaborate with cross-functional teams to resolve complex cases
- Train on new products and procedures monthly
- Meet/exceed weekly performance metrics
- Support weekend inventory audits and quality checks
Qualifications
- 2+ years customer service experience
- Weekend availability (Saturday/Sunday 8am-6pm)
- Proficient in CRM systems and MS Office Suite
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- High school diploma or equivalent required
- Spanish bilingual certification preferred