Job Description
Join our dynamic team at Oceanview Resorts & Hospitality, where coastal elegance meets exceptional service! We're seeking a Weekend Shift Front Desk Agent to deliver unforgettable experiences to our guests in sunny Virginia Beach. This role is perfect for hospitality professionals who thrive in fast-paced environments and enjoy creating memorable moments during peak weekend periods. Enjoy competitive compensation, complimentary resort benefits, and a vibrant team atmosphere in one of America's premier beach destinations.
Responsibilities
- Efficiently manage check-in/check-out processes for weekend guests
- Handle guest inquiries with professionalism and local expertise
- Process reservations and optimize room assignments
- Resolve guest concerns promptly and escalate when necessary
- Collaborate with housekeeping and maintenance teams
- Maintain accurate billing and payment records
- Execute upselling strategies for premium services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong problem-solving and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera)
- Flexible availability for weekend shifts (Fri-Sun)
- Excellent communication and interpersonal abilities
- Ability to multitask in high-volume environments
- Valid Virginia driver's license (if transportation needed)
- First Aid/CPR certification preferred