Job Description
Join our dynamic team at Urban Hospitality Group as a Weekend Shift Specialist! We're seeking a dedicated professional to manage weekend operations at our premium Miami location. This full-time role offers a competitive salary, comprehensive benefits, and the flexibility to enjoy weekday leisure while delivering exceptional guest experiences during peak weekend demand. Perfect for candidates seeking work-life balance without compromising career growth.
Responsibilities
- Coordinate weekend staff schedules and ensure seamless operations during high-traffic periods
- Lead front-of-house activities including guest check-ins, VIP services, and event coordination
- Implement and maintain brand standards across all weekend touchpoints
- Train and mentor weekend team members on service excellence protocols
- Resolve guest inquiries and elevate service experiences in real-time
- Analyze weekend performance metrics to optimize operational efficiency
Qualifications
- 3+ years in hospitality or customer service leadership roles
- Proven ability to manage high-pressure weekend environments
- Strong conflict resolution and problem-solving skills
- Flexible schedule availability (Friday-Sunday shifts required)
- Certification in hospitality management preferred
- Proficiency in reservation and property management systems