Job Description
Are you looking for a rewarding role that fits your weekend schedule? TechConnect Solutions is seeking a detail-oriented Weekend Customer Support Specialist to join our expanding team in Nashville, TN.
We are committed to providing exceptional service to our clients, and our weekend team plays a crucial role in maintaining this standard. If you are a problem-solver who thrives in a fast-paced environment, we want to hear from you.
Why Join Us?
- Flexible weekend schedules (Saturday & Sunday).
- Competitive hourly rate with performance bonuses.
- Opportunity for remote work options.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot technical issues to ensure client satisfaction.
- Maintain accurate records of all interactions in the CRM system.
- Collaborate with the weekday operations team to ensure continuity of service.
- Adhere to company policies and service level agreements (SLAs).
- Identify opportunities to improve the customer support process.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support preferred.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) without conflict.
- Proficient in using computer applications and CRM software.
- Problem-solving mindset with a patient demeanor.