Job Description
Are you a tech-savvy problem solver looking for immediate work? Apex Tech Solutions is currently hiring Technical Support Specialists for our Las Vegas team. We are looking for enthusiastic individuals ready to start immediately and thrive in a high-paced weekend environment.
As a key member of our support team, you will be the first point of contact for our clients, resolving technical issues and ensuring a seamless user experience. This is a fantastic opportunity for those seeking a weekend shift with flexible hours and competitive pay.
Why Join Us?
- Immediate Start: Onboard and begin working this weekend.
- Weekend-Only Schedule: Work Saturdays and Sundays (2-3 shifts per week).
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on experience.
- Professional Growth: Clear path to advancement in a growing tech company.
What You Will Do
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software, hardware, and network issues.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex technical tickets.
- Stay updated on product knowledge and company policies.
Requirements
- High school diploma or equivalent (Associate’s degree preferred).
- 1+ years of experience in technical support, IT helpdesk, or customer service.
- Strong understanding of Windows, macOS, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently with a positive, solution-oriented attitude.
- Reliable internet connection for remote or hybrid options.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software, hardware, and network issues.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex technical tickets.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- 1+ years of experience in technical support, IT helpdesk, or customer service.
- Strong understanding of Windows, macOS, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently with a positive, solution-oriented attitude.
- Reliable internet connection for remote or hybrid options.