Job Description
Join our elite call center team in Jacksonville, FL and experience the freedom of weekly pay! We're seeking dynamic individuals to deliver exceptional customer service while earning competitive wages with no hidden fees. Enjoy comprehensive benefits, flexible scheduling, and a supportive culture where your growth is prioritized. Immediate start positions available!
What We Offer:
• Direct weekly pay (no more waiting 2 weeks!)
• Comprehensive health/dental/vision insurance
• Paid training and career advancement paths
• Employee referral bonuses
• Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, service issues, and technical support requests
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service efficiency
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Windows OS and CRM software
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including weekends
- Background check and drug screen required
- Must be authorized to work in the US