Job Description
Join Our Weekly Pay Call Center Team in Philadelphia! New York Positions is hosting an exclusive hiring event for motivated Customer Service Representatives. We offer weekly pay, competitive benefits, and career growth opportunities. If you thrive in fast-paced environments and excel at customer interactions, this is your chance to join a dynamic team.
Why Work With Us?
- Weekly Pay - No more waiting for bi-monthly checks!
- Comprehensive Benefits - Health, dental, vision, and 401(k)
- Clear Career Path - Promote to Team Lead in 12 months
- Modern Office - Downtown Philadelphia with free parking
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document all interactions in Salesforce CRM with 98% accuracy
- Meet/exceed KPIs: 90% CSAT, 20 AHT, and 85% first-call resolution
- Collaborate with Tier 2 support for complex escalations
- Participate in weekly product knowledge training sessions
- Maintain 100% adherence to compliance protocols (HIPAA, FDCPA)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years call center or customer service experience
- Type 35+ WPM with 95% accuracy in data entry
- Proficient with CRM software (Salesforce preferred)
- Fluent in English; bilingual (Spanish) candidates highly valued
- Flexible availability including nights/weekends (rotating schedule)
- Passion for problem-solving and customer advocacy