Job Description
Join Oklahoma City's fastest-growing call center with weekly pay! We're hosting exclusive hiring events in California to recruit top talent for our Oklahoma City operations. Enjoy competitive wages, comprehensive benefits, and rapid advancement opportunities in a dynamic environment.
Why Work With Us?
- Weekly paycheck (no more waiting!)
- Full benefits package including medical/dental
- Paid training and career development
- Employee recognition programs
- Modern, collaborative workspace
Responsibilities
- Handle 50-80 inbound/outbound calls daily in professional manner
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs: 85% CSAT, <30s hold times, 95% first-call resolution
- Document interactions accurately in Salesforce and Zendesk
- Participate in bi-weekly coaching sessions and quality audits
- Collaborate with team to improve service processes
- Adhere to PCI compliance standards for payment processing
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Type 40+ WPM with 98% accuracy
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Flexibility for evening/weekend shifts
- Pass background check and drug screen