Job Description
Join our award-winning call center team in Philadelphia and enjoy weekly paychecks plus comprehensive paid training! We're seeking motivated Customer Service Representatives to deliver exceptional client experiences. No prior experience required – we provide everything you need to succeed. Enjoy a modern workspace, competitive benefits, and career growth opportunities. Start your journey with us today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (handle time, CSAT)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Reliable transportation to Arch Street location
- Flexible availability including weekends/holidays
- Pass background/drug screening
- Positive attitude and problem-solving mindset