Job Description
Join NYC Connect Solutions for our exclusive hiring event and launch your career in customer service! We're seeking passionate Call Center Representatives to join our dynamic team in the heart of New York City. Enjoy the stability of full-time employment with the convenience of weekly pay, comprehensive benefits, and growth opportunities in a supportive environment. No experience necessary – we provide paid training!
Why Work With Us?
• Competitive hourly wages with weekly paychecks
• Comprehensive health benefits (medical/dental/vision)
• Career advancement paths into leadership roles
• Modern downtown Manhattan office with transit access
• Team-building events and recognition programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, service issues, and technical support requests
- Utilize CRM software to document interactions and update customer records
- Meet performance metrics including call quality and resolution rates
- Collaborate with supervisors to improve service protocols
- Adhere to compliance regulations and data security standards
- Participate in ongoing training programs for product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 30+ words per minute
- Proficient with Windows OS and basic software applications
- Previous customer service experience preferred but not required
- Must pass background check and pre-employment screening
- Flexibility to work rotating shifts including evenings/weekends
- Resilience under pressure and problem-solving mindset