Job Description
Join our award-winning customer service team as a Work From Home Call Center Agent in New York! We're urgently seeking empathetic professionals to deliver exceptional support while enjoying the flexibility of remote work. Why Choose Us?
- Industry-leading compensation with performance bonuses
- Comprehensive benefits package including health/dental/vision
- Free home office equipment setup
- Flexible scheduling with weekend/weekday options
- Clear career advancement path to leadership roles
Be part of a company recognized for Best Remote Work Culture** and transform how customers experience service excellence.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM tools within SLA targets
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs: CSAT >90%, FCR >85%, AHT <180s
- Collaborate with tech team for complex issue escalation
- Participate in weekly training on product updates
- Maintain 99.5% attendance and punctuality standards
Qualifications
- 1+ years customer service/call center experience
- Minimum 45 WPM typing speed with 98% accuracy
- Proficiency in Salesforce, Zendesk, or similar CRM
- Quiet home office with wired internet connection
- Strong conflict resolution and active listening skills
- New York state residency required (NYC metro preferred)
- Ability to work evenings/weekends based on business needs