Job Description
Join our award-winning team as a Work From Home Customer Service Representative and deliver exceptional support to clients nationwide. This immediate hire opportunity offers full-time remote work with competitive compensation and comprehensive benefits. We're seeking motivated professionals in Portland, OR and New York to serve as brand ambassadors through every customer interaction.
What You'll Gain:
- Industry-leading training program
- Health/dental/vision insurance
- Paid time off and holidays
- 401(k) with company match
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Process orders, returns, and exchanges using Salesforce CRM
- Document interactions with detailed notes in Zendesk
- Collaborate with Tier 2 support for complex technical issues
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in MS Office and CRM platforms
- Minimum 40 WPM typing speed
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Flexible availability including evenings/weekends
- Ability to pass background check