Job Description
Join our dynamic team as a Work From Home Customer Service Representative! We're urgently hiring compassionate professionals to deliver exceptional support to clients across Ohio and Kentucky. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment. No commute required – just your dedication to customer excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Quiet home office setup with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Basic computer proficiency