Job Description
Join our award-winning remote team as a Customer Service Representative and launch your career without prior experience! We provide comprehensive paid training and flexible work-from-home opportunities in Raleigh, NC. Enjoy competitive pay, benefits, and a supportive environment where your growth is our priority. Help customers resolve inquiries with empathy and efficiency while building valuable professional skills.
Responsibilities
- Handle inbound customer calls, emails, and chats with professionalism
- Resolve product inquiries, billing questions, and service issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training and development programs
- Identify opportunities to improve customer experience
Qualifications
- No prior experience required - we train you!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Reliable internet connection and quiet home workspace
- Ability to type 30+ words per minute
- Basic computer proficiency (Windows, browsers, email)
- Positive attitude and problem-solving mindset
- Available to work flexible shifts including weekends