Job Description
Join our award-winning customer support team as a Work From Home Customer Service Representative! We're seeking dedicated professionals to deliver exceptional service during night shifts while supporting clients across San Jose, CA and Illinois. Enjoy flexible remote work, competitive compensation, and comprehensive training in a fast-paced tech environment.
Why Join Us?
- 100% remote work opportunity
- Night shift differential pay
- Health benefits and 401k matching
- Career advancement in global tech support
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions for enterprise clients
- Document interactions accurately in CRM systems
- Collaborate with escalation teams for complex resolution
- Maintain service level agreements (SLA) targets
- Participate in ongoing product training sessions
- Support after-hours emergency ticket response
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in CRM software (Salesforce/Zendesk)
- Reliable high-speed internet and quiet home office
- Available to work 11 PM - 7 AM PT (night shift)
- Strong problem-solving and conflict resolution skills