Job Description
Join our award-winning call center team at Global Connect Solutions during our exclusive Atlanta hiring event! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and career growth opportunities. This is your chance to launch a fulfilling career in customer service with a company that invests in its people. Event Date: October 15, 2023 | Time: 9:00 AM - 4:00 PM | Location: 225 Peachtree Street, Atlanta, GA 30303. Bring your resume and photo ID!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team leads to improve service processes
- Participate in ongoing training programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (CRM software, MS Office)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure
- Background check and drug test required