Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're hosting a exclusive hiring event in Charlotte for motivated individuals seeking dynamic careers in call center operations. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment.
Why join us?
• Industry-leading training program
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficient with Windows OS and typing (45+ WPM)
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Passion for helping customers and problem-solving