Job Description
Join Atlanta's fastest-growing call center with same-day pay and immediate start opportunities! We're seeking energetic professionals to deliver exceptional customer experiences while enjoying flexible scheduling and weekly bonuses. No cold calls – focus on inbound support for Fortune 500 clients in tech, finance, and healthcare sectors. Our modern downtown office offers free parking, wellness programs, and career advancement paths. Perfect for students, gig workers, and career changers seeking financial stability without weekly waits.
Why Choose Us?
- Pay every shift via instant transfer
- Full training and paid certifications
- Health/dental benefits for full-timers
- Referral bonuses ($200 per hire)
- Monthly team-building events
Responsibilities
- Handle 50-80 inbound calls daily across multiple industries
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions accurately in compliance protocols
- Collaborate with supervisors to improve service delivery
- Participate in weekly coaching and skill-building sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficient in Microsoft Office and web applications
- Ability to work rotating shifts (including weekends)
- Clear criminal background check (provided)
- Authorization to work in the United States