Job Description
Join Boston Connect Services as a Call Center Agent and enjoy the flexibility of daily pay while building a rewarding career! We're seeking motivated individuals to provide exceptional customer support in our Boston-based call center. No prior experience is required—comprehensive paid training will be provided to ensure your success.
Why Work With Us?
- Daily Pay: Access your earnings daily through our secure payroll system
- Paid Training: 2-week paid training program covering systems, soft skills, and compliance
- Career Growth: Clear advancement paths to team lead and supervisor roles
- Benefits Package: Health insurance, 401(k) matching, and paid time off
- Modern Workspace: Collaborative environment with state-of-the-art technology
Be part of a team that values your contribution and rewards your hard work. Apply today to start your journey with us!
Responsibilities
- Handle incoming customer inquiries via phone and digital channels
- Resolve customer issues using proprietary CRM systems
- Meet performance metrics including call handling time and CSAT scores
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Adhere to compliance protocols for data security and privacy
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (schedule provided in advance)
- Positive attitude and ability to thrive in fast-paced environments
- Must pass background check and drug screening