Job Description
Join our award-winning call center team in Detroit and launch your career with immediate weekend shifts! We're seeking passionate customer service professionals to deliver exceptional support while enjoying competitive pay and flexible weekend schedules. No experience required – we provide comprehensive training and career advancement opportunities. Work in a modern, supportive environment with state-of-the-art technology and performance bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with team members to resolve complex customer concerns
- Adhere to compliance protocols and quality assurance standards
- Participate in ongoing training programs to enhance skills
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with basic computer proficiency
- Weekend availability (Saturday/Sunday shifts, 8-10 hours/day)
- Problem-solving mindset and resilience under pressure
- Customer service or call center experience preferred
- U.S. work authorization and reliable transportation