Job Description
Join our award-winning customer service team in El Paso, TX! We're seeking dynamic Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture where your voice matters. Immediate openings available – start your career today!
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed quality metrics (CSAT, FCR, AHT) through active listening
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve service protocols
- Participate in ongoing product training and certification programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in CRM tools (Salesforce, Zendesk) required
- Bilingual (English/Spanish) certification preferred
- Flexible schedule availability including weekends/holidays
- Valid Texas driver's license if field support needed