Job Description
Join our award-winning call center team in Charlotte and launch your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth matters. No experience required – we provide full paid training!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM tools and scripts
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with supervisors to improve processes
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent
- Clear speaking voice and active listening skills
- Basic computer proficiency (Windows, browsers)
- Flexible availability (weekends/holidays required)
- Positive attitude under pressure
- Reliable transportation to downtown office