Job Description
Join our urgent hiring event for exceptional Call Center Agents in Philadelphia, PA! We're seeking passionate professionals to deliver world-class customer experiences. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our 98% customer satisfaction goal. Our state-of-the-art facility in downtown Philadelphia offers modern amenities, flexible scheduling, and a supportive team culture.
Why Choose Us?
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits (Day 1)
- Tuition reimbursement program
- Clear career advancement path
- On-site parking and transit stipend
Responsibilities
- Handle 50-80 calls daily in inbound/outbound capacity
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue resolution
- Participate in bi-weekly training and coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce, Zendesk)
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Pass background check and drug screening