Job Description
Join Illinois Communications Hub's exclusive hiring event for dynamic Call Center Agents! We're seeking passionate professionals to deliver exceptional customer experiences in our modern downtown Chicago facility. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Event Details: October 25, 2023 | 9 AM - 4 PM | 350 N Orleans St, Chicago. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adapt to changing product/service information
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities under pressure
- Proficiency with CRM software and multitasking
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in challenging situations
- Basic computer and typing skills (40+ WPM)