Job Description
Join our award-winning call center team in Raleigh, NC and launch your career in customer service excellence! We're urgently hiring motivated individuals for immediate start positions with competitive pay and comprehensive benefits. Enjoy a supportive team environment, modern facilities, and opportunities for growth within our dynamic organization. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and customer-first mindset
- Reliable transportation to our Raleigh facility
- Flexible availability including evenings/weekends
- Previous customer service experience preferred but not required