Job Description
Join our dynamic call center team in Jacksonville! Global Customer Solutions Inc. is hosting a exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences. We offer competitive compensation, comprehensive benefits, and a vibrant culture focused on growth and recognition.
Why Join Us?
- Industry-leading starting wages with performance bonuses
- Health/dental/vision insurance + 401(k) matching
- Tuition reimbursement and career advancement paths
- Modern downtown Jacksonville workspace with free parking
Event Details: June 20, 2023 | 9:00 AM - 5:00 PM | 123 Harbor Place Drive. Bring your resume and prepare for same-day interviews!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs: 90% CSAT, 25 AHT, 95% FCR
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with supervisors to improve service processes
- Participate in bi-weekly training sessions
- Uphold compliance with FCC and company policies
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM systems
- Exceptional active listening and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening