Job Description
Join our dynamic customer service team in Charlotte, NC! Global Connect Solutions is seeking motivated individuals for immediate full-time positions in our state-of-the-art call center. No experience necessary—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for career growth. Be part of a supportive team dedicated to delivering exceptional customer experiences.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency and multitasking ability
- Positive attitude and problem-solving mindset
- Reliable transportation to Charlotte location
- Must pass background check and drug screening