Job Description
Immediate Start Opportunity: Join Our Award-Winning Call Center Team in Indianapolis!
CustomerConnect Solutions is seeking dynamic Customer Service Representatives for immediate full-time positions. No experience required – we provide comprehensive training! Enjoy competitive pay, flexible schedules, and a supportive team environment.
What We Offer:
- Starting pay: $16-$20/hour + performance bonuses
- Comprehensive benefits package (medical/dental/vision)
- Paid training and career advancement paths
- Modern, downtown Indianapolis facility
- Referral bonuses and team incentives
Make an impact while growing your career – apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (call volume, resolution time, CSAT)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (including holidays)
- Pass background check and pre-employment screening
- Must be authorized to work in the United States
- Previous customer service experience preferred but not required