Job Description
Immediate Hire: Launch Your Call Center Career in Colorado Springs!
Join PeakConnect Solutions, a leader in customer experience, and start your career immediately! We're seeking passionate Call Center Agents to serve our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. On-site positions available with flexible scheduling.
Special Hiring Event in Illinois! We're hosting recruitment events in Illinois for qualified candidates interested in our Colorado Springs roles. Join us for on-the-spot interviews and same-day offers!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with support teams to resolve complex cases
- Maintain product knowledge through continuous training
- Uphold company standards for data security and compliance
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening
- Availability for evening/weekend shifts as needed