Job Description
Join our dynamic team at ConnectHub Solutions as an immediate hire Call Center Agent in Richmond, VA! We're seeking motivated individuals ready to start right away to provide exceptional customer support and drive client satisfaction. Enjoy competitive pay, comprehensive training, and a flexible work environment in one of Virginia's most vibrant cities.
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Excellent verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with CRM software
- Reliable transportation to Richmond office
- Flexible availability including evenings/weekends