Job Description
Join our award-winning customer service team in Long Beach, CA! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy comprehensive paid training, competitive benefits, and a collaborative work environment. As a Local Customer Service Representative, you'll be the heart of our operations—solving problems, building relationships, and making a tangible impact on residents' daily lives. This full-time position offers stability, growth opportunities, and the chance to represent a company that values its community. No experience? No problem! Our paid training program equips you with all necessary skills to thrive.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions, schedule appointments, and update customer records accurately
- Collaborate with cross-functional teams to address complex service issues
- Document interactions and maintain detailed case notes in CRM systems
- Identify opportunities to improve service processes and customer satisfaction
- Represent the company at community events and local outreach initiatives
- Meet and exceed performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with a service-oriented attitude
- Basic knowledge of Long Beach area geography and resources
- Willingness to work flexible hours including weekends