Job Description
Join ConnectCare Solutions - Where Your Voice Makes a Difference!
We're seeking passionate Call Center Agents for immediate openings in our San Jose, CA facility. Enjoy competitive pay, comprehensive benefits, and rapid career advancement in a dynamic, supportive environment.
Why Join Us?
- Immediate Hiring: Start within days of application
- Competitive Pay: $18-$22/hour + performance bonuses
- Growth Opportunities: Leadership training and career advancement
- Modern Facilities: Tech-equipped workspace with flexible scheduling
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing product training and process updates
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening