Job Description
Join our award-winning team at Apex Customer Solutions and kickstart your career in customer service! We're seeking passionate Call Center Agents in Charlotte, NC to provide exceptional support to our clients. With immediate start opportunities, flexible scheduling, and comprehensive training, this is your chance to grow professionally while making a real impact. Enjoy competitive pay, performance bonuses, and a supportive work environment designed for success.
Why Work With Us?
- Immediate start – no waiting for hiring cycles
- Comprehensive paid training program
- Health, dental, and vision benefits available
- Career advancement opportunities
- Modern downtown Charlotte location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Proficient with basic computer applications
- Reliable internet connection for remote work option
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset