Job Description
Join our dynamic team at ConnectFirst Solutions as a Customer Service Representative! We're hosting a hiring event for motivated individuals in Indianapolis who are passionate about helping others. No previous experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible schedules, and opportunities for career growth in a supportive environment.
Why Work With Us?
• Industry-leading benefits package
• Paid training and certifications
• Career advancement paths
• Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call volume and resolution
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Ability to work in a fast-paced environment
- Reliable transportation to our Indianapolis location